Return and refund policy
If you are not satisfied with your purchase, you may request a return within 30 days of delivery. Items must be unused, in original condition, and returned with tracking.
All returns must be registered with customer support before the item is sent back. Returns sent without approval may be delayed or refused.
Faulty or damaged items
If you received a faulty item, contact us immediately with your order number, the damaged item name, a description of the issue, and clear photographic evidence.
If your parcel was damaged during delivery, please send photos to customer support within 7 days of delivery. We cannot issue a refund, credit, or replacement without proof of damage reviewed by support.
Wrong item received
If you received the wrong item, contact us with your order number, the name of the item you expected, the name of the item received, and a clear photo of the item received.
Exchanges
We do not offer direct exchanges. If you want a different item, return the eligible item first and place a new order for the correct product.
Return shipping
If the product is faulty, damaged in transit, or otherwise defective, return charges may be covered after support review. If the customer ordered the wrong product, selected the wrong color, or no longer wants the item, return shipping is normally the customer's responsibility.
Refunds
Refunds are issued to the original payment method after the return is received, inspected, and approved.
Return address: add the client/supplier return address before publishing.